If you haven't received updates or correspondence about your order, here's what's likely happening:
Order Process Overview: Our order process typically takes 4 to 10 days once the Intake Form has been submitted.
Tracking Your Order: You can track your order's progress by logging into the patient portal on our website. From there, view your recent orders to check the status and timeline.
Receiving Updates: We regularly provide updates via email, text messages, or phone calls to keep you informed about your order's progress.
Tracking Information: Once your order is shipped from the pharmacy, we'll email you the tracking information so you can monitor its delivery.
If your order seems stuck at a specific step:
Intake Forms: Ensure you've completed all necessary intake forms.
Medical Specialist/Consultation: Feel free to call us if your order is stuck at these stages.
Prescription Status: If it's stuck on "Prescription Status," it may need fulfillment from the pharmacy, which usually takes a couple of days at most.
Shipped: If it's marked as "Shipped," your medication is on its way to you.
For further assistance or updates, don't hesitate to contact us. We're here to ensure your order process goes smoothly.