If you encounter any issues with your account, don't worry, we're here to help. Here are some common scenarios and steps you can take to address them:

Forgot Password: If you're having trouble logging in, try resetting your password by clicking on the "Forgot your password" button on the login page. Follow the instructions sent to your email to reset your password. If the reset link isn't working, double-check your email spelling and try again. If the issue persists, contact us for further assistance. For more detailed instructions, visit our password reset page.

Updating Account Information: Need to update your account details like your shipping or billing address? Simply log in to your patient portal and navigate to the relevant section. Make the necessary changes, and remember to save your updates. If you've made an order and need to urgently change the address, update your shipping address as soon as possible to ensure it's sent to the correct place.

Technical Issues: Encountering technical difficulties while using our platform? Try refreshing the page or clearing your browser cache. If the problem persists, reach out to our support team, and we'll assist you in resolving the issue promptly.

Account Deletion: If you wish to delete or cancel your account, please contact us directly, and we'll facilitate the process for you. We're sad to see you go, but we understand that circumstances may change. For more information on account deletion, visit our account management page.

Remember, our dedicated support team is here to assist you with any concerns or questions you may have. Don't hesitate to reach out—we're here to ensure your experience with us is smooth and hassle-free.